When the Pilot Realises During a Flight That the Plane

question 11

Multiple Choice

When the pilot realises during a flight that the plane will arrive late at the scheduled destination, passengers are immediately notified of the length of the delay.This is an example of giving customers:

• A)informational assistance
• B)behavioural control
• C)cognitive control
• D)customer service
• E)value for money

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Definitions:

Heartless World

A figurative expression describing a society or environment perceived as lacking compassion, empathy, or concern for the well-being of others.

Emotional Support

Assistance and comfort provided to individuals, helping them to cope with stress, emotional distress, and life challenges, often coming from friends, family, or professionals.

Young Married Adults

Individuals in the early years of marriage, typically navigating early career stages, parenthood, and adjusting to life as a couple.

Own Residence

The act of living in a housing unit that one owns, as opposed to renting from someone else.