Examlex
The evaluation of a service is ongoing during the process but the most significant evaluation can only take place after the event.What factors can be used to assess the post-encounter stage of the service?
Latent Learning
Learning that occurs without any obvious reinforcement and is not demonstrated until there is an incentive to do so.
Fixed-interval
A method of reinforcement where rewards are dispensed for the initial response after a set time period has elapsed.
Variable-interval
A schedule of reinforcement where a response is rewarded after an unpredictable amount of time has passed, in behaviorism.
Positive Reinforcement
A process by which the likelihood of a behavior's occurrence is increased through the addition of a desirable stimulus immediately following the behavior.
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