How Do Customers Measure Their Satisfaction with a Service's Credence

question 27

Multiple Choice

How do customers measure their satisfaction with a service's credence attributes?

• A)By comparing perceived performance with desired performance
• B)By comparing perceived performance with their zone of tolerance
• C)By determining whether tangible cues contradict their expectations
• D)By measuring their levels of arousal and positive affect
• E)By measuring the outcome of the search and choice process

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Definitions:

Tagging

The process of labeling or identifying someone or something in a digital context, often used in social media to link to profiles or categorize content.

Blog

A frequently refreshed web page or site, often managed by a single person or a small team, characterized by its informal or conversational tone.

Readers

Individuals who engage with written text for information, entertainment, or understanding.

Tweets

Short messages or posts made on the social media platform Twitter, limited to 280 characters.