__________ Attributes Are Often Some Way Down the List of Service

question 66

Multiple Choice

__________ attributes are often some way down the list of service characteristics that are important to purchasers, but they are attributes by which customers see compelling differences between competing alternatives.

• A)Determinant
• B)Importance
• C)Expected
• D)Core
• E)Supplementary

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Definitions:

Counterproposal

A response to a proposal with an alternative offer or terms.

Prima Facie

A term meaning "on its face" or "at first glance," used to describe evidence that is sufficient to prove a fact unless contradicted by further evidence.

Employment Discrimination

Unequal treatment of employees or job applicants on the basis of race, color, national origin, religion, gender, age, or disability; prohibited by federal statutes.

Interviews

Structured conversations where questions are asked to assess the qualifications, abilities, or opinions of the interviewees.