'Distinction Between Facilitating Services and Supporting Services May Not Be

question 25

Essay

'Distinction between facilitating services and supporting services may not be always clear'.Discuss this statement, providing examples from a recent personal service encounter.

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Definitions:

Upward Relationship

The dynamic between lower-level employees and their supervisors or managers, emphasizing communication and interaction flowing from subordinates to higher-ups.

Autocratic Decision Making

A decision-making style where the leader makes decisions unilaterally without consulting subordinates, often associated with centralized control.

Subordinate Autonomy

The degree of independence or freedom given to lower-level employees in making decisions and taking actions.

Work Group Climate

The collective mood, attitudes, and behaviors that characterize a specific group within an organization, influencing its functioning and performance.