Which of the Following Are Benefits That Increase Customer Satisfaction

question 57

Multiple Choice

Which of the following are benefits that increase customer satisfaction when the service is provided by self-service technologies?

• A)Consistent service quality
• B)Customer transaction satisfaction
• C)Customer choice
• D)Customer overall satisfaction with the service
• E)All of the above

Explain the concept and applications of the Kano model in product development.

Distinguish between different types of new products and their development strategies.

Understand the challenges and strategies of idea generation and selection.

Analyze the financial considerations involved in the new product development process.

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Definitions:

Mental Experiences

Mental experiences encompass all subjective phenomena associated with thoughts, feelings, perceptions, and consciousness.

Observable Behaviors

Actions or reactions of an individual that are visible and can be noted or recorded.

Learning

The acquisition of knowledge or skills through experience, study, or teaching, leading to a relatively permanent change in behavior.

Alligators

Large, carnivorous reptiles primarily found in the United States and China, known for their armored bodies and powerful jaws.