In Which of the Following Situations Would an Organisation Benefit

question 25

Multiple Choice

In which of the following situations would an organisation benefit most from exporting directly?

• A)Low degree of customer interaction, low control over sources of value creation
• B)Low degree of customer interaction, high control over sources of value creation
• C)High degree of customer interaction, high control over sources of value creation
• D)High degree of customer interaction, low control over sources of value creation
• E)None; foreign direct investment is superior to exporting in each situation

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Definitions:

Complaint Resolution

Complaint Resolution involves the process and methods used by organizations to address, solve, and respond to customer complaints, aiming to restore customer satisfaction.

Customer Satisfaction

The measure of how products or services supplied by a company meet or surpass customer expectation.

Discrete Metric

A measurement used for data that can only take certain, distinct values within a mathematical or statistical model.

5-point Rating Scale

A 5-point rating scale is a survey tool that asks respondents to rate a question or statement on a five-point scale, typically ranging from strongly disagree to strongly agree.