With the Improvement in Electronic Methods and the Greater Understanding

question 45

Multiple Choice

With the improvement in electronic methods and the greater understanding of the use of these methods, organisations can confidently predict that:

• A)the incidence of face to face contact will be eliminated in the future
• B)customers will find these methods too inconvenient
• C)the payoff of these methods will ensure they continue to be used
• D)these methods are slow in handling information-based services
• E)none of the above

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Definitions:

Hierarchical Structures

Organizational frameworks where authority and responsibility are clearly defined within a descending order from top to bottom levels.

Decentralized Decision

A management style where decision-making is distributed among various levels within the organization, encouraging more local autonomy.

High Power

Refers to individuals or groups that hold substantial control, authority, or influence within a structure or society.

Restructuring

The process of changing the organizational structure, strategies, or operations of a company to improve efficiency or adapt to new conditions.