Among Customers from a High-Context Asian Culture, Which Expectation About

question 17

Multiple Choice

Among customers from a high-context Asian culture, which expectation about service encounters would be most likely?

• A)Emphasising the outcome of a service more than the process
• B)Responsiveness to customer wishes above management directives
• C)Being focused on goals
• D)Giving little weight to tradition
• E)Not having any expectations for the service encounter

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Definitions:

Dual Relationships

Occurs when a professional or therapist engages in more than one relationship with a client or patient, potentially compromising professionalism and ethics.

Ethical Guideline

Principles or codes of conduct that provide direction for individuals or organizations on how to act responsibly and morally.

Social Relationships

Connections between individuals in a society, characterized by different levels of intimacy and shared experiences, values, or goals.

Psychologists

Professionals trained in the science of behavior and mental processes who provide insights and interventions for mental health and well-being.