Discuss the Decisions Faced by Management When Planning and Configuring

question 32

Essay

Discuss the decisions faced by management when planning and configuring the service delivery process.What role can blueprinting play in this process? How would you differentiate between a flowchart and a blueprint?

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Definitions:

Role Model

An individual whose behavior, example, or success is or can be emulated by others, especially by younger people or those in subordinated positions.

Personal Power

The ability to influence or control the behavior of others through personal attributes or skills, rather than through formal authority.

Legitimate Power

The authority a leader has by virtue of their position or role within an organization.

Supervisor Using

The methods or approaches a supervisor employs in managing, guiding, and supporting their subordinates.