In Terms of the 'Building the Service Model and Creating

question 45

Multiple Choice

In terms of the 'building the service model and creating customer value' model, which of the following services could be classified as having the most fixed and predictable duration of customer use?

• A)Movies
• B)Hotels
• C)Restaurants
• D)Golf courses
• E)Rental cars

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Definitions:

Organizational Silos

Isolated departments or units within an organization that work independently and are reluctant to share information with others, leading to inefficiencies.

Lateral Communication

Lateral communication is the exchange of information or messages between individuals or groups at the same hierarchical level within an organization.

Relational Repair

Actions and efforts aimed at resolving conflicts and restoring trust and understanding in a damaged relationship.

Direct Communication

A form of interaction where messages are conveyed explicitly and directly between parties.