Many Airlines Now Offer Electronic Kiosks Where Customers Can Select

question 61

Multiple Choice

Many airlines now offer electronic kiosks where customers can select their own seats and print a boarding pass.This is an example of:

• A)creating flexibility in what is offered
• B)shifting demand
• C)asking customers to share
• D)customer involvement in co-production
• E)reducing facility costs

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Definitions:

Profit

The financial gain or return derived from an investment, transaction, or operation after subtracting all costs, expenses, and taxes.

Utilization

The extent to which an entity (e.g., equipment, workforce) is being used efficiently to produce goods or services.

Efficiency

The ratio of the output produced to the input resources used in the production process, indicating the effectiveness of resource utilization.

Effective Capacity

The maximum output rate or service capacity an operation, process, or facility can be expected to achieve under normal conditions.