Managers Need to Ensure That Staff Members Are Neither Over-Utilised

question 9

Multiple Choice

Managers need to ensure that staff members are neither over-utilised nor under-utilised.What might be consequences of overworking staff?

• A)Customer value suffers
• B)Staff morale decreases
• C)Customer service suffers
• D)Customer satisfaction decreases
• E)All of the above

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Definitions:

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An operator that compares one side of an expression to another and is used in scripts.