All of the Following Actions Can Help Managers Adjust or Tailor

question 26

Multiple Choice

All of the following actions can help managers adjust or tailor their production capacity to match fluctuating levels of demand EXCEPT:

• A)review the hours of business
• B)spend less on advertising and sales promotions
• C)cross-train employees
• D)create flexibility in what is offered
• E)schedule downtime during periods of low demand

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Definitions:

Critical Incident Stress Debriefing

A process aimed at preventing post-traumatic stress disorder among individuals exposed to traumatic events, involving immediate emotional support and psychological counseling.

Stress Management

Techniques and strategies aimed at controlling a person's levels of stress, for the purpose of improving everyday functioning.

Exposure Treatment

A therapeutic technique used to treat anxiety disorders by gradually exposing patients to their feared objects or situations in a controlled way to reduce fear.

Jamais Vu

The phenomenon of experiencing a situation that one recognizes in some fashion but that nonetheless seems very unfamiliar.