Managing Waiting Lines and Reducing the Customer Waiting Time Often

question 27

Multiple Choice

Managing waiting lines and reducing the customer waiting time often requires a multi-pronged strategy.Which of the following can be successfully implemented to increase customer satisfaction?

• A)Installing a reservation system
• B)Changing processes to shorten transaction time
• C)Redesigning the queuing system
• D)All of the above
• E)a and c

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Definitions:

Novation

The process of replacing an obligation to perform with a new obligation or replacing a party to an agreement with a new party.

Statutory Assignment

An assignment of rights that an assignee may enforce if certain conditions are met by the assignment.

Equitable Assignment

An assignment that could be enforced if all parties could be brought before the court.

Constructive Trust

An equitable remedy that imposes a trust-like obligation on someone who has wrongfully obtained or holds legal property rights.