Which of the Following Is Not One of the Strategies

question 64

Multiple Choice

Which of the following is not one of the strategies to manage customer waits that Clemmer and Schneider (1993) tested?

• A)Employees apologise for delays
• B)Giving customers prior notice of busy times
• C)Assigning all visible staff to serving customers
• D)Sending out a card to all customers with the times that the organisation was busiest and slowest times
• E)None of the above

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Definitions:

Multiple Levels

A term referring to the consideration or analysis of phenomena across various layers or dimensions, such as biological, social, or psychological.

Protective Factor

A condition or characteristic that decreases a person's risk for developing a disease or injury.

Parental Monitoring

The actions taken by parents to keep track of their children’s activities and behavior, intending to guide or protect them.

Private School

An educational institution not administered by local, state, or national governments, often funded through tuition fees and gifts.