Customers Can Be Co-Producers of a Variety of Services

question 32

Multiple Choice

Customers can be co-producers of a variety of services.Which of the following is NOT an example of this?

• A)Computer check-ins for airlines
• B)Woolworth's self-service lines
• C)Petrol pumps that accept credit cards
• D)ATMs
• E)None of the above

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Definitions:

Expertise Level

The degree of skill or knowledge that an individual has in a specific field or activity.

Business Acumen

The ability to understand and deal with business situations in a manner that is likely to lead to a good outcome.

Foundational Competency

Foundational competency refers to the essential skills or knowledge that serves as the base for further learning or professional development.

ATD Competency Model

A framework developed by the Association for Talent Development to outline the skills and knowledge needed by professionals in the field of training and development.