If the ______ Service Delivery Falls Short of What Was

question 46

Multiple Choice

If the ______ service delivery falls short of what was _____, the result is likely to be customer _____.

• A)perceived; expected; dissatisfaction
• B)perceived; promised; dissatisfaction
• C)expected; promised; dissatisfaction
• D)promised; perceived; dissatisfaction
• E)promised; expected; dissatisfaction

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Definitions:

Goods In Transit

Merchandise or stock that has been shipped by the seller but has not yet been received by the purchaser.

FIFO Method

"First In, First Out," an inventory valuation method assuming goods first purchased or produced are the first to be sold.

Perpetual Inventory System

An inventory system that tracks merchandise in real-time, updating inventory records immediately upon purchase or sale.

Periodic Inventory System

An inventory accounting system where updates to inventory levels and Cost of Goods Sold are made at set intervals.