Examlex
A 'sticky' site is a major asset for firms that use Internet sites because it means that the consumer finds it easy to use and frequently return to the site.
Encultured
The process by which individuals learn and absorb the values, customs, and social norms of their culture.
Biological Clock
A colloquial term referring to the perceived window of time for having children, often relating to fertility and age.
Doing Gender
The idea that gender is not an inherent personal attribute but a socially constructed identity performed through everyday interactions and practices.
Neosexism
A form of sexism that is subtler and often hidden under the guise of equality, while still maintaining sexist attitudes and beliefs.
Q15: Service firms can retrieve services from inventory
Q24: Customer service is not always consistent with
Q27: How do customers measure their satisfaction with
Q40: In building a successful positioning strategy there
Q41: Relevance, distinctiveness and believability are all attributes
Q51: One of the principal uses of positioning
Q64: How important are people in the service
Q64: Which of the following is NOT used
Q70: Which of the following would be more
Q71: When a customer contacts their bank, travel