Customer Service Is Not Always Consistent with Organisational Profit

question 24

Essay

Customer service is not always consistent with organisational profit.Discuss this statement and justify your answer in terms of an effective customer service organisation.

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Definitions:

Charter of Rights

A formal document listing the rights and freedoms guaranteed to all citizens of a country or jurisdiction, often protected by law.

Parliamentary Supremacy

A principle of UK constitutional law stating that Parliament has the supreme legal authority to create or end any law, generally without any legal limit.

Legislation

Laws enacted by a governmental body, such as statutes or acts, established to regulate, authorize, sanction, grant, declare, or restrict.

Mediator

A neutral third party who facilitates discussion between parties to a dispute to encourage and assist their coming to an agreement; sometimes referred to as a conciliator.