Which of the Following Is NOT a Tool Used to Maintain

question 36

Multiple Choice

Which of the following is NOT a tool used to maintain and nourish a corporate culture founded on service values?

• A)Internal communications from senior managers to employees
• B)Individual perceptions of service requirements
• C)Employee training
• D)Core principles
• E)Company celebrations

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Definitions:

Report Talk

Talk focused on sharing practical or statistical information.

Conversational Ritual

Repeated and customary verbal interactions and practices that form a significant part of social communication.

Report Talk

A style of communication focusing on exchanging information, facts, and arguments, often used in formal or professional settings.

Factual and Statistical Information

Data and details based on real occurrences and quantitative measurements, used to support arguments, analyses, or research findings.