Which of the Following Is an Example That Illustrates Customers

question 29

Multiple Choice

Which of the following is an example that illustrates customers' internal responses shaping their behaviour in a servicescape?

• A)Visitors to a theme park feel happy and excited, so they stay longer
• B)Visitors to a theme park notice that it is hot, so they feel uncomfortable
• C)Shoppers in a store do not understand the layout, so they feel confused
• D)Employees in a store hate the music, so they feel irritable
• E)Employees in a store feel irritable, so they deliver poor service

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Definitions:

Niches

The roles or positions of an organism within its environment, encompassing all the factors necessary for its survival, reproduction, and interactions with other creatures.

Individual Species

A distinct category of organisms that share similar genetic, morphological, and behavioral traits, capable of interbreeding to produce fertile offspring.

Ecosystems

Complex systems of living organisms and their physical environment, interacting as a functional unit.

Independent Existence

The state of being self-sufficient and not reliant on other entities or factors for survival or function.