One of the More Unusual Ways in Which Music Has

question 16

Multiple Choice

One of the more unusual ways in which music has been deployed within the servicescape is to:

• A)deter unwanted customers
• B)shorten perceived waiting time
• C)decrease stress levels
• D)enhance perception of service personnel
• E)none of the above

---

Definitions:

Cash Flow From Assets

The total of cash flow to bondholders and cash flow to shareholders, consisting of operating cash flow, capital spending, and additions to net working capital.

EBIT

Earnings Before Interest and Taxes, a measure of a company's profitability based purely on operational and business activities without considering interest and tax expenses.

Depreciation

An accounting method used to allocate the cost of a tangible asset over its useful life.

Net Capital Spending

The total expenditure on physical assets less any asset sales, reflecting how much a company is investing in its physical assets.