If a Service Environment Is Inherently ____________, One Should Avoid

question 17

Multiple Choice

If a service environment is inherently ____________, one should avoid increasing ____________ levels, as this would move customers into the 'distressed' region of Russell's Model of Affect.

• A)pleasant; arousal
• B)pleasant; excitement
• C)pleasant; relaxation
• D)unpleasant; arousal
• E)unpleasant; excitement

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Definitions:

Cultural Pluralism

A condition or system in which various cultural groups coexist respectfully and harmoniously within a society, acknowledging and valuing diversity.

Fatalism

The belief that all events are predetermined and therefore inevitable, leading to a mindset where human actions cannot change outcomes.

Live Fast

A philosophy or lifestyle emphasizing the pursuit of intense experiences and immediate gratification over long-term goals or caution.