Examlex
Which of the following is NOT a tool that can be used to determine which aspects of the service design irritates customers?
Underlying Cause
The fundamental reason or root cause that gives rise to a situation, problem, or symptom, often hidden or not immediately apparent.
Latent
Present but not currently active or visible; existing as potential.
Constructive Conflict
A type of conflict that is considered positive, as it is aimed at solving problems and leads to productive solutions, enhancing overall team performance.
Moderate
To regulate or adjust the extent or intensity of an action or condition, often to avoid extremes and achieve balance.
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