Blueprinting Can Be Useful in Some Instances but It Is

question 30

Multiple Choice

Blueprinting can be useful in some instances but it is NOT an applicable tool to use when designing a servicescape because it:

• A)only documents failed experiences
• B)places too much emphasis on successful experiences
• C)is too concerned with staff rather than customers
• D)is too time-consuming
• E)none of the above

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Definitions:

Emotional Circumstances

Situations or events that primarily impact or are related to an individual's emotional state or mood.

Machiavellian Behaviour

Refers to a person's tendency to deceive and manipulate others for personal gain, based on the philosophies of Niccolò Machiavelli.

Organizational Politics

The activities and behaviors individuals engage in within a workplace to gain power, influence decisions, and achieve personal or organizational objectives.

Beneficial

Refers to something that provides an advantage or contributes to well-being.