'Customer Service' Is

question 35

Multiple Choice

'Customer service' is:

• A)something that happens at a complaints desk
• B)something that happens in a customer service department
• C)something that should be built into the very fabric of the total service delivery system
• D)something that happens in a service marketing department
• E)none of the above

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Definitions:

Delivery Costs

Expenses incurred by a company to transport its goods or services to the customer.

Product Cost

The total cost associated with producing a good, including raw materials, labor, and overhead.

Period Cost

Costs that are not directly tied to the production process and are expensed in the accounting period in which they are incurred.

Insurance Expired

The portion of an insurance premium that has been used up during the policy term, representing a cost for the period.