A Service Target Such as 'Call the Customer Back Quickly

question 61

Multiple Choice

A service target such as 'call the customer back quickly' may result in inconsistent service.Which of the following represents the service target most likely to result in consistent service?

• A)'Respond to email enquiries as soon as possible.'
• B)'Respond to email enquiries within two hours of receipt.'
• C)'Respond to email enquires before mail enquiries.'
• D)'Respond to email enquiries after enquiries from the service desk.'
• E)'Respond to email enquiries when work load permits.'

Identify different labor practices and decent work performance indicators as per GRI standards.

Explain the function and importance of emissions trading schemes and their role in pollution control.

Understand the principles behind ethical investments and their link to environmental sustainability.

Comprehend the variety of terms and frameworks for sustainability reporting, including their significance.

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Definitions:

Overapplied Manufacturing Overhead

A situation where the allocated manufacturing overhead cost is greater than the actual overhead incurred.

Finished Goods

Products that have completed the manufacturing process but have not yet been sold to customers.

Job Cost System

An accounting system used to track costs specifically by job or order, collecting material, labor, and overhead costs.

Finished Goods Inventory

The stock of completed products that are ready for sale but have not yet been sold.