Which of the Following Is NOT an Example of a Soft

question 45

Multiple Choice

Which of the following is NOT an example of a soft standard?

• A)Whether customer service representatives were helpful
• B)How speedy the service is
• C)Whether reports were provided as agreed in customer contracts
• D)The level of product knowledge
• E)The level of courtesy extended

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Definitions:

Joking

The action of telling jokes or acting in a humorous manner, often to entertain others.

Outward Manifestations

External expressions or actions by a party indicating intent to adhere to the terms of an agreement or contract.

Master Of His Offer

This implies that the individual making an offer has complete control over the terms until it is accepted.

Offeror

The party in a contractual agreement who presents an offer to another party (the offeree) to enter into a contract, which may be accepted or rejected.