Examlex
Which of the following is NOT a factor shaping the place of customer service in the organisation?
Golf Club
A tool used to hit the golf ball in the game of golf, consisting of a long shaft with a grip on one end and a weighted head on the other.
Golf Outfit
Specific clothing and attire designed for playing golf, often including a polo shirt, trousers, and golf shoes.
Milgram Obedience Studies
A series of social psychology experiments conducted by Stanley Milgram, demonstrating people's willingness to follow orders from an authority figure, even to the extent of causing harm to others.
Electric Shocks
Sudden discharges of electricity through a part of the body, used either as a therapeutic tool or as a result of accidental contact with electricity.
Q2: Which of the following is a role
Q10: You have just opened a hair salon
Q13: The slight negative charge at one end
Q15: Factors known to influence satisfaction evaluations, directly
Q26: When customers are embarrassed, they know the
Q29: When deciding on a price to charge
Q55: Service employees can influence all the dimensions
Q65: Service firms may be able to outsource
Q66: One of the buffers that contribute to
Q66: Assume you own a small clothing boutique.Prepare