Why Are Customer Satisfaction and Operational Efficiency Considered to Be

question 42

Multiple Choice

Why are customer satisfaction and operational efficiency considered to be 'two sides of the same coin'?

• A)They must be balanced against one another.
• B)When one is great, so is the other.
• C)They increase the company's earnings.
• D)Both add to the cost of providing services.
• E)Both involve marketing and not operations departments.

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Definitions:

Actively Disengaged Employees

Workers who are not just uninterested in their jobs but are also mentally and emotionally disconnected from their workplaces, often leading to negative impacts on productivity and morale.

Multiculturalism

Multiculturalism is the coexistence of diverse cultures, where cultural differences are acknowledged and valued, often aimed at fostering inclusivity and diversity in society or organizations.

Flexible Work Design

An approach to work that allows for alternative schedules, locations, and duties to accommodate employees' needs.

Technological Force

Technological force refers to the impact that advancements in technology have on the economy, society, and organizational processes, often driving innovation and change.