Which of the Following Is the Most Effective Way to Get

question 32

Multiple Choice

Which of the following is the most effective way to get both customer satisfaction and operational efficiency right?

• A)Marketing works independently to stay focused on marketing.
• B)Frontline employees engage in task-oriented activities involving customer interactions.
• C)Management adds enough staff to prevent customers from having to wait for service.
• D)Marketing and operations departments work together to implement standards.
• E)None of the above; companies must choose one goal or the other.

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Definitions:

Legal Services

Professional services provided by lawyers or other legal professionals to advise clients on legal matters or represent them in legal issues.

Government Regulations

Rules and guidelines developed by government bodies used to control activities within societies.

Employment Laws

Regulations that govern the relationship between employers and employees, covering aspects like wages, work hours, and workplace safety.

Small Law Firms

Legal practices characterized by a small team of lawyers, allowing for close client relationships and specialization in niche areas of law.