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Customer service is not always consistent with organisational profit.Discuss this statement and justify your answer in terms of an effective customer service organisation.
Neutral Opinion
A stance or viewpoint that is neither favorably nor unfavorably inclined towards a particular belief or position.
Specific Actions
Concrete steps or tasks planned or taken to achieve a particular objective.
Behavior Questions
Queries designed to elicit information on how an individual has acted or reacted in certain situations, often used in interviews.
Quantitative Research
A research methodology that focuses on obtaining data through objective measurements and statistical analysis.
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