For Services High in ________ or for First-Time Customers, Credibility

question 40

Multiple Choice

For services high in ________ or for first-time customers, credibility, trust and ________ will be linked to employee actions.

• A)credence properties; confidence
• B)financial risk; value for money
• C)perceived risk; repeat purchases
• D)credence properties; word of mouth
• E)intangibility; reluctance to recommend

Analyze the role of diversity and discrimination in the workplace and management's responsibility.

Comprehend the significance of handling change within an organization and the skills required for implementing it.

Appreciate the role of vision in management and how it influences employee behavior and organizational direction.

Understand the strategic aspects of staffing in achieving organizational goals.

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Definitions:

Decreased Consciousness

A reduced state of alertness or awareness, ranging from drowsiness to coma.

Dysphagia

A condition characterized by difficulty in swallowing.

Tracheostomy

A surgical procedure that creates an opening in the neck to insert a tube into the trachea to aid breathing.

Airway Obstruction

A blockage in any part of the airway that restricts or impedes normal breathing.