The Ultimate Objective of a Customer Service Program Is To

question 39

Multiple Choice

The ultimate objective of a customer service program is to:

• A)resolve the problem
• B)provide sympathy
• C)empathise with customers
• D)provide corporate excuses
• E)allow customers all the time they want to express their anger

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Definitions:

Affective Conflicts

Disagreements in groups or teams, often arising from personal incompatibility, that are emotional rather than substantive in nature.

Cognitive Conflicts

Situations or problems that create a psychological challenge, requiring new thinking or strategy.

Virtual Teams

Groups of people who work together from different geographical locations, relying on electronic communication for collaboration.

Group Communication Software

Tools or platforms designed to facilitate messaging, collaboration, and workflow among teams or groups.