Customer Service Is Becoming Increasingly Technology-Based or Technology-Enabled

question 43

True/False

Customer service is becoming increasingly technology-based or technology-enabled.

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Definitions:

Reorganization

The process by which a company changes its structure, strategies, or operations, often to increase efficiency or to adapt to new markets.

Administrative Expenses

Expenses related to the general operation of a business, such as salaries of non-sales personnel, rent, utilities, and office supplies.