Which One of the Following Is the Main Difference Between

question 62

Multiple Choice

Which one of the following is the main difference between service quality and customer satisfaction?

• A)Perceived service quality is experience dependent and customer satisfaction is not
• B)Customer satisfaction is an overall evaluated measure and perceived service quality is not
• C)Perceived quality is service-specific whereas customer satisfaction is organisation-specific
• D)Customer satisfaction has to be experience dependent whereas perceived service quality does not
• E)Perceived service quality is an overall evaluative measure and customer satisfaction is not

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Definitions:

Blood Donors

Individuals who voluntarily have their blood drawn for the purposes of transfusion, research, or donation.

Large-Sample Z

A statistical test used to infer the population mean from a sample mean when the sample size is large, typically using the Z-distribution.

Significance Levels

A threshold chosen by the researcher which determines the probability of rejecting a true null hypothesis, often denoted by alpha (α).

Major Defects

Significant flaws or imperfections in a product or system that can affect its functionality or performance adversely.