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The Basic E-S-QUAL Scale Is Used for Measuring Core E-Service

question 75

Multiple Choice

The basic E-S-QUAL scale is used for measuring core e-service quality.Which of the following is NOT one of the four dimensions used in this scale?

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Definitions:

Capital

Financial assets or the financial value of assets, such as cash and goods, used in production or to generate income.

Worker

An individual who provides labor or services to an employer in exchange for wages, salary, or other forms of compensation.

Output

The total amount of goods and services produced by an economy, business, or machine over a specific period.

Per-Worker Production Function

A graphical representation showing the relationship between the amount of output produced per worker in a firm and various amounts of capital per worker.

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