In Designing an Effective Service Guarantee, Which of the Following

question 65

Multiple Choice

In designing an effective service guarantee, which of the following is NOT said to create an effective service guarantee?

• A)A guarantee that is easy to invoke.
• B)A guarantee that is conditional.
• C)A guarantee that is easy to collect on.
• D)A guarantee that is meaningful.
• E)A guarantee that is easy to understand and communicate.

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Definitions:

Starter Relay

The magnetic switch that when energized by the starter control circuit closes the high-current cranking circuit. Also known as magnetic switch or mag switch.

Sub-zero Conditions

Environments or temperatures below 0°C (32°F), often requiring special considerations for materials and equipment.

Gelled Engine Oil

Refers to engine oil that has thickened into a semi-solid state, often due to low temperatures.

Flywheel Ring Gear

A gear attached around the circumference of the flywheel in an internal combustion engine, engaged by the starter motor to start the engine.