Satisfaction Is a Consumer's Post-Purchase Evaluation of the Overall Service

question 68

Multiple Choice

Satisfaction is a consumer's post-purchase evaluation of the overall service experience of:

• A)processes
• B)processes and physical evidence
• C)processes and outcome
• D)outcome and physical evidence
• E)physical evidence

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Definitions:

Restitution

The act of compensating for loss, damage, or injury; in legal contexts, it often refers to returning the victim to their original position before the harm occurred.

Quasi Contract

A legal concept where a court enforces an obligation between two parties who have not agreed to an actual contract, to prevent one party from being unjustly enriched.

Oral Contracts

Agreements between parties that are made verbally and not memorialized in writing, yet are still legally binding in many cases.

Reformation

A court-ordered correction of a written contract so that it reflects the true intentions of the parties.