A Customer Who Feels Angry and Upset After Receiving Bad

question 53

Multiple Choice

A customer who feels angry and upset after receiving bad customer service is experiencing negative ________ value.

• A)performance
• B)interactive
• C)quality
• D)social
• E)emotional

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Definitions:

Nerve

A bundle of fibers that transmits electrical impulses toward and away from the brain and central nervous system.

Muscle

A tissue composed of fibers capable of contracting to effect bodily movement.

Bone

A rigid organ that constitutes part of the vertebrate skeleton, composed primarily of calcium phosphate and collagen, providing support and protection.

Neuroglial Cells

Supportive cells in the nervous system that provide protection, support, and nutrition to neurons.