The Basic E-S-QUAL Scale Is Used for Measuring Core E-Service

question 75

Multiple Choice

The basic E-S-QUAL scale is used for measuring core e-service quality.Which of the following is NOT one of the four dimensions used in this scale?

• A)Efficiency
• B)Reliability
• C)Fulfilment
• D)System availability
• E)Privacy

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Definitions:

Reinforce

To strengthen a behavior or response through rewards or positive outcomes, increasing the likelihood of its recurrence.

Increase

A rise in quantity, size, or degree.

Contingency of Reinforcement

A concept in behavioral psychology where the delivery of reinforcement depends on specific conditions or behaviors being met.

Behavioral Modification

A method of changing behavior through various techniques such as positive or negative reinforcement, primarily used in treatment and therapy.