A Service Business Can Grow in More Than One Way

question 47

Multiple Choice

A service business can grow in more than one way.Which one of the following is NOT dependent on relationship management?

• A)Encouraging existing customers to purchase higher value services
• B)Terminating unprofitable customers
• C)Reducing the turnover of customers
• D)Attracting new customers
• E)Encouraging existing customers to purchase more units of service

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Definitions:

Blinking

A rapid opening and closing of the eyelids which helps to spread tears across and remove irritants from the surface of the cornea and conjunctiva.

Squinting

The partial closing of one's eyes to improve focus or reduce light exposure, or a misalignment of the eyes where they do not aim simultaneously at the same point.

Ear Ossicles

Three small bones in the middle ear known as the malleus, incus, and stapes, which transmit sound vibrations to the inner ear.

Perilymph

A fluid in the inner ear. When this fluid moves, it activates hearing and equilibrium receptors.