According to David Maister (1997), ________ Is/are No Measure of Excellence

question 46

Multiple Choice

According to David Maister (1997) , ________ is/are no measure of excellence, ________ or profitability.

• A)repeat customers; cost structures
• B)volume; customer satisfaction
• C)volume; sustainability
• D)client lists; sustainability
• E)customer lifetime value; sustainability

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Definitions:

Chain-Style

A business model that involves establishing multiple outlets under the same brand and management, typically in different locations.

Federal Franchise Rule

A regulation established by the Federal Trade Commission that requires franchisors to provide full disclosure of material facts to prospective franchisees.

Contract Law

The body of law that governs agreements, obligations, and remedies between parties.

State Law

Legislation enacted by individual states that governs within the state's boundaries, as opposed to federal law which governs at the national level.