Not All Customer Relationships Are Worth Keeping

question 40

Multiple Choice

Not all customer relationships are worth keeping.Which of the following is NOT a good reason to terminate the relationship?

• A)The relationship is no longer profitable.
• B)The firm's strategic direction has changed.
• C)The customers' needs have changed.
• D)The customers' behaviour has changed.
• E)The production focus has changed.

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Definitions:

Nonpunitive

Refers to an approach or action that does not involve punishment or penalties.

Unreported Mistakes

Errors or omissions that have occurred but have not been officially documented or communicated.

Root Cause

The fundamental reason for the occurrence of a problem, which if addressed, prevents recurrence.

Work Environment

The physical and social conditions of a workplace that affect the well-being and productivity of employees, including office layout, culture, and policies.