Customers Remain Loyal to Service Firms That Provide Them with Confidence

question 15

True/False

Customers remain loyal to service firms that provide them with confidence, social or special-treatment benefits.

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Definitions:

Social Skills

The abilities necessary for effective interpersonal interactions, such as communication, empathy, and conflict resolution.

Psychodynamic

A psychological perspective that emphasizes the influence of the unconscious mind on behavior, often focusing on childhood experiences.

Cognitive-behavioral Therapy

A type of psychotherapy that addresses dysfunctional emotions, behaviors, and cognitions through a goal-oriented, systematic procedure.

Anxiety Disorders

A group of mental health conditions characterized by excessive fear, anxiety, and related behavioral disturbances.