Which of the Following Strategies Could Be Used to Retain

question 74

Multiple Choice

Which of the following strategies could be used to retain customers?

• A)Reduce churn drivers
• B)Build in switching barriers
• C)Offer lower prices
• D)Create loyalty bonds
• E)a, b and d

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Definitions:

Collective Behaviours

Actions and norms that are developed by a group and differ from the usual social conventions, often arising in response to an event, situation, or collective mood.

Evolutionary Theory

Evolutionary Theory is a scientific theory that explains the diversity of life on Earth, positing that species change over time through processes such as natural selection and genetic mutation.

Genetic Evolution

The process by which the inherited features of an organism change over generations through mechanisms such as mutation, natural selection, and genetic drift, leading to biodiversity.

Societal Change

The significant alteration of social structures and cultural patterns over time, often resulting from social movements, technological advancements, or major events.