Which of the Following Is NOT a Reason Why CRM

question 53

Multiple Choice

Which of the following is NOT a reason why CRM programs may fail?

• A)Viewing CRM as a technology initiative
• B)Insufficient appreciation of customer lifetime value
• C)Inadequate support from top management
• D)Failing to re-engineer business processes
• E)All are reasons why CRM programs may fail

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Definitions:

Presbycusis

Age-related hearing loss, typically affecting both ears and resulting from changes in the inner ear or auditory nerve.

Presbyopia

A common age-related condition where the eye loses its ability to focus on close objects, often noticeable in middle age.

Osteoarthritis

A degenerative joint disease characterized by the breakdown of joint cartilage and underlying bone, leading to pain and stiffness.

Atherosclerosis

A condition characterized by the hardening and narrowing of the arteries due to the build-up of plaque, leading to potential heart disease.