CRM Strategy Involves All of the Following Imperatives EXCEPT

question 54

Multiple Choice

CRM strategy involves all of the following imperatives EXCEPT:

• A)implementing the best processes
• B)acquiring the right customer
• C)developing the right value proposition
• D)minimising the role and importance of employees
• E)learning to retain customers

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Definitions:

Actual State

The present condition or situation of a system, process, or object without any alterations or modifications.

Maslow's Hierarchy

A theory in psychology proposed by Abraham Maslow, categorizing human needs into five levels from basic (such as physiological needs) to higher order (self-actualization).