Which of the Following Benefits Could Be Obtained from a Central

question 11

Multiple Choice

Which of the following benefits could be obtained from a central system for logging complaints?

• A)To provide a basis for tracking all complaints to see that they have in fact been resolved
• B)To serve as an early warning indicator of deterioration in one or more aspects of service
• C)To indicate issues deserving more detailed decision evaluation
• D)To serve as an early warning indicator of deterioration of backstage and/or frontstage systems
• E)All of the above

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Definitions:

Polygraph Tests

A forensic tool designed to detect physiological signs of lying or truthfulness through measures of bodily responses.

Electrical Resistance

A measure of the difficulty encountered by an electric current as it flows through a conductor.

Heart Rate

The number of heartbeats per minute, a vital sign that can indicate physical health and fitness levels.

Sympathetic Nervous System

The part of the autonomic nervous system that prepares the body for physical activity and stress by triggering the fight-or-flight response.